Onshore Medical Services - health examinations

In July 2014 the department will change to a new migration medical services provider.

The current Onshore Medical Services Contract between the Department of Immigration and Border Protection (DIBP) and the current service provider Medibank Health Solutions (MHS) will expire on 25 July.

From 28 July the provision of visa medical examinations and assessments to clients in Australia will commence with Bupa Medical Visa Services.

The department of immigration has stated that they believe that the change to the new service provider will bring a number of significant client service enhancements that will result in the delivery of high quality and efficient services to meet the required client service standards.  The scope of the contract will include onshore visa and migration medical services currently undertaken by MHS, as well as other visa and migration services currently undertaken by the department.

As a result, those clients seeking health examinations in Australia in July may be impacted.

·         If you are booking an appointment on behalf of a client prior to 28 July you must continue to contact MHS to organise the appointment.

·         From 28 July you are required to contact Bupa Medical Visa Services for any new onshore health assessments or reviews of past Medical Officer of the Commonwealth opinions.

·         For clients who have lodged an assessment with MHS prior to 25 July you are advised to contact Bupa Medical Visa Services on 1300 794 919 to enable the medical assessments to be finalised.